Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Personal Identifiers: Name, email address, postal address, phone number, date of birth, government-issued identification details, and other similar identifiers.
• Account Information: Username, password, account preferences, and membership details.
• Reservation Information: Dates of stay, room preferences, special requests, and guest information.
• Payment Information: Credit card details, billing address, and other financial information necessary to process transactions.
• Membership and Loyalty Program Information: Preferences, gaming activity, rewards points, tier status, and benefits.
• Correspondence: Any communications you have with us, including customer service inquiries, feedback, and survey responses.

1.2 Information We Collect Automatically

When you visit our website or use our services, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Usage Information: Pages viewed, links clicked, time spent on pages, navigation paths, and other information about how you interact with our website.
• Location Information: General location information based on IP address or more precise location if you grant permission.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. For more information, please see the "Cookies and Tracking Technologies" section below.

1.3 Information We Receive from Third Parties

We may receive information about you from third parties, including:

• Business Partners: Information from our business partners, such as travel agencies, online travel platforms, or event organizers.
• Social Media: If you interact with us through social media or link your account to social media platforms, we may receive information from those platforms.
• Public Sources: Information from publicly available sources, such as public social media profiles or public databases.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and managing your hotel stays, casino experiences, and other services
• Processing reservations, payments, and other transactions
• Administering your account and membership in our loyalty programs
• Communicating with you about your reservations, account, or inquiries
• Personalizing your experience and providing tailored content and offers
• Sending you marketing communications, newsletters, and promotional materials
• Conducting research and analysis to improve our services
• Detecting, preventing, and addressing fraud, security issues, or technical problems
• Complying with legal obligations and enforcing our terms and policies

3. Sharing Your Information

We may share your information with the following categories of recipients:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
• Affiliated Companies: Other companies within the Crumtevorn group of companies for the purposes described in this Privacy Policy.
• Business Partners: Partners who offer services or promotions jointly with us, such as co-branded events or packages.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, in which case personal information would be among the assets transferred.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about how you interact with our website and services. These technologies help us provide features, remember your preferences, analyze usage, and deliver personalized content and advertising.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or accept cookies, delete cookies, or be notified when a cookie is set. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we have about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information.
• Restriction: Request that we restrict the processing of your information.
• Data Portability: Request a copy of your information in a structured, machine-readable format.
• Objection: Object to our processing of your information.
• Withdrawal of Consent: Withdraw consent at any time for processing based on consent.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law.

You can also opt out of receiving marketing communications from us by following the unsubscribe instructions included in each marketing email or by contacting us directly.

8. International Data Transfers

We operate globally and may transfer your information to countries other than your country of residence, including countries that may not provide the same level of data protection. When we transfer information across borders, we take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 21. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.